Shipping policy
Shipping Policy for Ícaro
Order Processing:
- All orders are processed within 1 to 2 business days. Orders are not processed or shipped on weekends or holidays.
Delivery Time:
- Delivery times vary based on your location. Typically, delivery takes between 2 to 3 weeks. Please note that delivery times may be extended during peak seasons or due to unforeseen circumstances such as weather delays or customs processing.
Shipping Rates:
- Shipping rates are calculated at checkout based on your order's weight and delivery location. We offer standard and expedited shipping options.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier’s website.
Damaged Packages:
- Ícaro is responsible for any packages that arrive damaged. If your package arrives damaged, please get in touch with us immediately at info@icarolamps.com with your order number and photos of the damaged item. We will arrange for a replacement or refund as quickly as possible.
Returns:
- We accept returns within the first 30 days after you receive your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact us at info@icarolamps.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your item back to us.
Contact Information:
- For any questions or concerns regarding your order, please get in touch with us at info@icarolamps.com. Our customer service team is available between 09:00 to 19:00 from Monday to Friday to assist you.